Refund policy
Last updated: 9 August 2026
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or replaces those rights. The change-of-mind policy set out below is offered in addition to them.
Change of mind
If you simply change your mind, you may return an item within 30 days of delivery for a refund of the purchase price, provided that:
- the item is unused, in original condition, with original packaging, tags and any accessories included;
- you contact us first at timothylim210803@gmail.com to request a return authorisation — items sent back without one may not be able to be processed;
- you can provide proof of purchase (your order number is enough).
For change-of-mind returns you are responsible for the cost of return postage. We strongly recommend a tracked service, as we cannot refund an item that does not reach us. Original shipping charges are not refunded.
Items we cannot accept for change of mind
- Items that have been used, slept on by a pet, washed or laundered
- Items returned without their original packaging, or in a condition that prevents resale
- Items clearly marked as clearance or final sale at the time of purchase
These exclusions apply to change-of-mind returns only. They do not affect your rights if an item is faulty, damaged or not as described.
Faulty, damaged or not as described
If an item arrives damaged, develops a fault, or is materially different from how it was described, contact us at timothylim210803@gmail.com with your order number and clear photographs of the issue.
Where there is a major failure — for example the item is unsafe, significantly different from its description, or would not have been bought by a reasonable consumer aware of the problem — you may choose between a refund, a replacement, or keeping the item and seeking compensation for the drop in value.
Where the failure is minor, we may choose to repair the item, replace it, or refund you, and we will do so within a reasonable time.
Where we ask you to return a faulty item, we cover the reasonable cost of returning it. You do not need original packaging to make a claim under a consumer guarantee.
Cancelling an order
Orders are usually dispatched within 1–2 business days. If you need to cancel, email us as soon as possible and we will stop the order if it has not yet been dispatched. Once an order has been dispatched, it is handled under the change-of-mind terms above.
How refunds are issued
Approved refunds are made to the original payment method. Once we have received and inspected a returned item, we aim to process the refund within 5 business days. Your bank or card provider may take several additional business days to make the funds available.
Return address
Please do not send anything back before contacting us. Because items in our range ship from different locations, we will confirm the correct return address in writing when we issue your return authorisation.
Contact
Timothy Yangyi Lim, ABN 52 347 213 465
Email: timothylim210803@gmail.com
We aim to respond to all return enquiries within 2 business days.