Shipping policy
Shipping costs vary by product and delivery address. Free shipping applies only to products marked as eligible; otherwise, the exact charge is shown at checkout. Orders may arrive in separate parcels when items ship from different Australian warehouses.
We deliver to serviceable addresses across Australia. Some bulky items and remote or regional postcodes may have limited service or additional charges. A street address is best because PO Boxes and parcel lockers are not supported by every carrier.
Orders are processed after payment. Many locally fulfilled orders arrive within approximately 5–12 business days after dispatch. Bulky items, remote locations, peak periods and split shipments can take longer. Tracking is emailed when available.
Returns and exchanges
Please choose carefully, as we do not offer returns or exchanges for change of mind, including choosing the wrong size or colour. If an item arrives faulty, damaged, incorrect or materially different from its description, contact us so we can assess the issue and provide a remedy in line with Australian Consumer Law.
Contact us before sending anything back and include your order number, photos or video of the issue, and a short description. We will confirm the return address and instructions if a return is required. Do not send an item to the parcel’s sender address, as our products may leave from different warehouses. Approved refunds are issued to the original payment method after assessment.