Shipping Policy
Last updated: 9 August 2026
Where we ship
We ship across Australia, and to selected international destinations including New Zealand, Singapore, the United Kingdom, the United States, Canada, Japan and much of Western Europe. Available destinations are shown at checkout.
Order processing
Orders are processed and dispatched within 1–2 business days. Orders placed on weekends or Victorian public holidays are processed on the next business day. During sale periods dispatch may take slightly longer, and we will let you know if that is the case.
Delivery estimates
| Destination | Estimated delivery after dispatch |
|---|---|
| Australian metro areas | 2–6 business days |
| Australian regional and remote areas | 5–10 business days |
| New Zealand | 7–14 business days |
| Other international destinations | 10–20 business days |
These are estimates based on carrier guidance, not guarantees. Delivery times exclude the dispatch window above.
Shipping rates
- Australia — standard: $11.00 AUD
- Australia — free shipping: available on selected items only. There is no minimum order value — eligibility depends on the item, and qualifying products show free shipping at checkout.
- International — standard: $20.00 AUD flat rate
The rates that apply to your order are calculated and displayed at checkout before payment. If your order contains a mix of free-shipping and standard-shipping items, the rates shown at checkout will reflect that combination.
Tracking
You will receive a shipping confirmation email with tracking details once your order is dispatched. Tracking can take up to 24 hours to show movement after it is issued.
Delays
Once a parcel is with the carrier, delivery timing is outside our direct control. Weather, carrier backlogs and peak periods can all add time. If your order is significantly beyond the estimates above, contact us at timothylim210803@gmail.com and we will investigate with the carrier on your behalf.
Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we can resend it once you cover the reposting cost. Contact us quickly if you spot a mistake — we can often correct it before dispatch.
Lost or damaged in transit
If your parcel is lost or arrives damaged, contact us at timothylim210803@gmail.com with your order number and photographs where relevant. We will work with the carrier to resolve it, and your rights under the Australian Consumer Law are unaffected.
International orders, duties and taxes
International customers may be charged import duties, taxes or customs fees by their own country. These are set and collected by local authorities, are not included in our prices or shipping charges, and are the responsibility of the recipient. Customs processing can also add to delivery times.
Contact
Timothy Yangyi Lim, ABN 52 347 213 465
Email: timothylim210803@gmail.com